Privacy Policy

TymelessHome (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, or otherwise interact with us. By using our site or providing us information, you accept the practices described here.

1. Information We Collect

We collect information to provide you with a better shopping experience and to operate our business. The data we collect includes:

a. Personal Information You Provide

  • Name

  • Email address

  • Phone number

  • Shipping & billing address

  • Payment information (e.g. transaction details)

  • Account login credentials (if you create an account)

  • Any other information you submit when contacting us (e.g. in feedback, support requests)

b. Technical & Usage Data

  • IP address

  • Browser type, operating system, device information

  • Pages you view on our site, time spent, clicks, navigation paths

  • Cookies, web beacons, and similar tracking technologies

c. Transaction & Order History

  • Products you ordered

  • Order value, date, shipping & billing info

  • Returns, refunds, cancellations

2. How We Use Your Information

We use the information we collect for these main purposes:

  • To process and fulfill your orders (payment, shipping, returns)

  • To communicate with you—order confirmations, updates, customer support

  • To improve our website and user experience (analytics, usability, debugging)

  • To send marketing communications and promotional offers (if you opt in)

  • To prevent fraud and protect our systems

  • To comply with legal obligations (tax, audits, disputes)

3. Sharing & Disclosure of Information

We will not sell your personal information. However, we may share your data in the following circumstances:

  • Service Providers & Partners — e.g. payment processors, shipping/delivery services, email marketing platforms. They receive only the data necessary to perform their service and must maintain confidentiality.

  • Legal Requirements — when required by law, court orders, or to respond to lawful requests from authorities.

  • Business Transfer — if our company is acquired or merged, your data may be transferred to the new entity.

  • With Your Consent — if you explicitly permit us to share your information for specific purposes.

4. Cookies & Tracking Technologies

We and our third‑party partners may use cookies, web beacons, and similar tools to collect usage data and improve your browsing experience.

You can manage or disable cookies via your browser settings, but certain features of our site (e.g. shopping cart, account login) may not function properly if cookies are disabled.

5. Data Security & Retention

  • We employ reasonable technical, physical, and administrative safeguards to protect your data from unauthorized access, alteration, or loss.

  • Access to personal information is limited to employees and service providers who need it for their role.

  • We retain personal data only as long as necessary to fulfill the purposes for which it was collected, or to meet legal and accounting obligations.

  • When data is no longer required, we will securely delete, anonymize, or destroy it.

6. Your Rights & Choices

Depending on your jurisdiction, you may have rights such as:

  • Accessing a copy of your personal data

  • Correcting or updating inaccurate data

  • Deleting or requesting the removal of your data

  • Restricting or objecting to certain data processing

  • Withdrawing consent (for marketing or other consent‑based processing)

  • Opting out of marketing communications

To exercise these rights, please contact us using the contact details below. We may require verification of identity before responding to requests.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from minors under 13. If you believe we have obtained data from a child without consent, please contact us so we can delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time (e.g. to reflect changes in laws or business practices). When we do, we will post the updated version on our website and update the Last Updated date. We may also notify you (e.g. by email) if the changes are significant.